• TheFogan@programming.dev
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    27 days ago

    I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it’s wanting the employee to break store policy).

    • Stamets@lemmy.worldOP
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      27 days ago

      I can tell you what it was for my mother. To her it was a “cheat code” to talk to a manager and get free shit or a discount.

      • TheFogan@programming.dev
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        27 days ago

        Which is actually valid, pushing up the chain can get you stuff. So many people just hang on to the minimum wage grunt and expect that to accomplish anything besides making both their days worse.

    • Goretantath@lemm.ee
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      27 days ago

      The customer service rep is the face of the company, customers are SUPPOSED to complain to them since thats their job.

      • PunnyName@lemmy.world
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        27 days ago

        Kinda. There’s usually a complaint department.

        But bitching / threatening the worker - who is ringing up your purchase - about something that they specifically cannot control, and making their day worse? That’s an asshole problem that needs plugging.

  • Lost_My_Mind@lemmy.world
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    27 days ago

    See, what you gotta do is threaten them with absurdity.

    Don’t say “I’m never coming back”. Instead, walk across the street to the bus stop. Wait for them to come out to their car. Memorize it.

    Now come back to the parking lot every day for a week. Wait for them to leave their car, and go inside. Once they’re inside, you walk over to their car, and write down their liscense plate number.

    Now go home, and use public records to do a search to find their name and address.

    Now go back to the store, and take a picture of them with your cell phone.

    Now, sit across the street from a police department, and watch for a cop arriving to work. Take note of his liscense plate, and search his name/address.

    Now write a letter to the clerk, threatening to wait outside his work with a giraffe. Tell him “Giraffes have 15 inch tongues, thick as a beer can. I’ve trained this one to stick their tongues into your butthole, and grab your waist with their teeth. You’ll be 19 feet in the air, getting tongue fucked by a giraffe. If you try to escape, you fall. See ya at Costco, Gary!”

    And you use the cops name/address as the return address. Now if he tries to go to the cops, they’ll protect their own, and find something to arrest him with.

    Checkmate, Gary!

  • SirSamuel@lemmy.world
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    27 days ago

    Companies I boycott:

    Bank of America
    5/3 Bank
    Wells Fargo
    McDonald’s
    Walmart
    That corner gas station that never paid their invoice Planet Fitness
    John Deere
    Verizon
    AT&T

    Number of store employees I’ve told that I’m never coming back:

    0

    • quetzaldilla@lemmy.world
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      27 days ago

      Trader Joe’s for being fascist union busters. Amazon for being fascist union busters. Target for being fascist hypocrites. Chick-fil-A for being homophobic fascists. Google for being fascists. Microsoft for being fascists.

      • surewhynotlem@lemmy.world
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        27 days ago

        Target was the hardest one for us. Went from spending hundreds per month (they were also our grocery) to zero. Fuck them for dropping DEI and bending the knee.

        • CarbonatedPastaSauce@lemmy.world
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          27 days ago

          You and me both. Giving Target the finger a few months ago stung because Amazon and Walmart were already longtime members of the blacklist. Costco is getting my money now. I also didn’t tell anyone except the stupid online form that asked why I was canceling my 20 year Red Card membership.

        • quetzaldilla@lemmy.world
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          27 days ago
          1. Adobe for being greedy fascists.
          2. Nestle for committing crimes against humanity.
          3. Starbucks for being union busters.
          4. Walmart for being union busters and exploiters.
          5. Coca-Cola for being the biggest plastic polluter in the world.
          6. SC Johnson for knowingly selling asbestos tainted products to unsuspecting consumers.
          7. Oatly for suing a small family business that also made oat milk.
          8. Airbnb for driving the housing crisis that plagues the entire world.
          9. Chevron for selling oil stolen from Palestinians.
          10. Meta for being fucking fascists.
          11. Nike for using sweat shops to make products.
          12. Uber for exploiting drivers and interfering with public transit development.
          13. Whole Foods for being union busters, same as their parent company, Amazon.
          14. Apple for using exploitative labor practices overseas where they escape accountability.
          15. Wells Fargo for rearranging the order of transactions in order to cause overdraft fees.

          I could go on and on…

          • bipedalsheep@programming.dev
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            27 days ago

            Huh. I never really thought about what you wrote about airbnb, but it hit me hard now. My partner actually works for an Airbnb and they have an enormous amount of property and apartments in rural areas which could’ve housed families. And to think there are many more of these businesses doing the same thing.

            I rarely use airbnbs, I prefer hotels, so I haven’t done a lot of contribution there but still, this has convinced me to never use one. Unless, the stay is in their house, or in a small house in their garden etc, which I actually have been in some years ago.

            • quetzaldilla@lemmy.world
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              27 days ago

              Tell ya partner to slack and steal as much time as possible from his employer, make careless mistakes, and cost the operation valuable time and money.

              That’s how ya fight capitalism: by making it unprofitable.

              Worried about getting fired?

              The truth is that boomers are dying or retiring, and there’s not enough people out there to do the work.

              Hiring and training new people costs a lot of money, and a new hire would want a salary just as high as a current employee, if not higher, due to inflation.

              Source: I work in public accounting. The rich do nothing but steal from the working class 24/7.

  • cm0002@lemmy.world
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    27 days ago

    An interaction I had when I was in my final days of my fast food “career”:

    Karen: “The service here is terrible I’m NEVER eating here again if you don’t fix this RIGHT NOW”

    Me (actually said to them): “Oh no, please don’t, the giant multinational corporation with billions in revenue that is [Big burger fast food joint] will notice and cry”

    Karen: “I…yea…well!” Storms off

  • FinishingDutch@lemmy.world
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    27 days ago

    The thing is, either workers are powerless to change things, or just don’t care enough to be bothered by that threat.

    Which is why I usually just smile and lodge formal complaints with the company as well as any regulatory body if the situation calls for it. Much more effective when it’s an actual punishment rather than an empty threat. I’ve gotten companies actual fines that way.

  • dohpaz42@lemmy.world
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    27 days ago

    I’ll admit it; I want to say things like those customers in the comic. Sometimes I do. But I also understand and appreciate that the person I’m talking to both doesn’t care, and can’t do anything about it. So when possible, I try to take some marriage advice I saw somewhere online:

    Never say the first thing that comes to mind. Don’t even say the second thing. Say the third thing.

    This works really well in emails or online forums, where you can revise many times until you hit send or post.

    And for anybody who has read any of my past replies and feel inclined to point out that I still say stupid shit: just know that those stupid shit were the third things that came to mind. 😊

  • Katana314@lemmy.world
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    27 days ago

    I’ve definitely boycotted companies, but try to make sure my reasoning is sent as high as it can, and even then try to direct it to the company itself rather than whoever I have on the phone.

  • ridchessmen@lemm.ee
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    27 days ago

    I don’t want to seem like a prick, but all the Internet comics I see are so lazy and devoid of any humour… there’s no joke in them at all, and just seems like someone who wants to post a bland message to get their “comic strip” seen. Is this Calvin and hobbes quality? No. Is there anything groundbreaking and funny? Nope. I just want lemmy to actually have some good stuff on it

  • Xenny@lemmy.world
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    26 days ago

    Honestly they are just doing us a favor. I really don’t want to see them again either.

    • Billegh@lemmy.world
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      26 days ago

      I always either thanked them, or congratulated them for making their first adult decision ever and let them know I woshed them luck as they continued on their journey of self discovery.

    • GreenKnight23@lemmy.world
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      27 days ago

      even worker owned, don’t cater to those who disrespect you.

      all relationships are built on mutual trust. if someone breaks the trust before you have even begun then you simply cannot afford to have them as a customer.

  • dual_sport_dork 🐧🗡️@lemmy.world
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    27 days ago

    During my penance in food service in my earlier years, I worked for a while for what was literally the only pizza joint in town that had delivery. (This was well before all the food delivery apps and in fact in the pre-smartphone era.) When we would not accede to whatever ridiculous demand a customer was having a tantrum about and they threatened to never order here again, my boss would just say, “Okay, fine, see you next week.”

    He was usually right, too.

  • IndiBrony@lemmy.world
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    27 days ago

    Me, a driving instructor: “If you don’t want to learn, there’s the door. No. No need to slow down or stop, I have my own brake pedal here, thank you”

      • dual_sport_dork 🐧🗡️@lemmy.world
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        27 days ago

        I suspect with driving instruction in particular – I can tell you for sure this is exactly how it works with people taking motorcycle courses, from personal experience – people expect to be able to just show up and do whatever, engage in whatever risky behavior or bad habits they’ve developed in the context of operating their vehicle, and breeze through with nobody correcting or critiquing them.

        Which is obviously not how it works. And since nobody thinks anything could possibly ever be their fault, then they get butthurt over it.

  • TheObviousSolution@lemm.ee
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    27 days ago

    In my opinion, those sort of businesses are also the ones that end up crying out when they lose to bigger players in the space who are willing with those sort of customers. At the end of the day, are you there to feel good, or are you there to get money? Here’s a little secret: nobody cares about those sort of people, it’s just that some care more about the money they can get from them than others.

    For me, it’s right up there with tech support that complain about the trivial bullshit they are called for when it is that trivial bullshit that gives them a job.

    • tiramichu@lemm.ee
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      27 days ago

      If this comic was about a small business with the owner stood behind the counter like “I don’t care” then I’d totally get your point, but I don’t think that’s what it is.

      This is a comic about a minimum wage slave working at a branch of some faceless retail supergiant, who gets constantly shit on by customers as if they themselves are personally responsible for whatever policymaking at this enormous company has upset the customer, and as if they could change anything about it even if they tried.

      It’s about angry customers putting their vitriolic remarks in completely the wrong place because they just need a human victim and they don’t care who it is. And it’s about learning how to deal with that as an employee so you don’t lose your sanity.

      • TheObviousSolution@lemm.ee
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        26 days ago

        Honestly, that’s not what I see from them. They may have the lowest paid employee working cashier, but the people who handle customer service desks are chosen and trained to handle these sort of situations diplomatically, even when effectively the same thing happens and they just talk bad about these clowns in the staff room. The only places I see people just openly admitting “I don’t care” attitude openly are usually people on a second hand market apps and people with small businesses who have their local market penned in. Might just be my experience, I’m also not in the US.