Oh man, my workplace switched to an external IT support company, InfoSys, which pulls basically the same scam.

When you open a ticket, they immediately write something underneath – typically a question that’s already answered in the ticket – because it shows up in their statistics as low response times.

Then they’ll do shit like split up your ticket into three new tickets for no good reason.

And if you happen to be on holiday for a few days and therefore don’t respond, they’ll close your tickets due to inactivity.

Then you have to open a new ticket and link to the old ticket, if you can still access it, and then re-answer the same braindead questions again.

Basically, if it’s something you can solve yourself, you should, because it will take more time to communicate back and forth with InfoSys.