If you think humans get your order wrong, wait until you try AI.
  • yesman@lemmy.worldEnglish
    86·
    7 days ago

    I fucking love this because it leaves everybody with one of two conclusions. One, AI isn’t capable of doing the simplest of jobs. or Two, working a drive thru is actually quite complex and difficult and humans that master it are more capable than trillion dollar software.

    • snooggums@lemmy.worldEnglish
      53·
      7 days ago

      Or C: taking orders is easy and AI is on the verge of doing it better than a human any day now, just give us another billion dollars bro.

  • wetbeardhairs@lemmy.dbzer0.comEnglish
    39·
    7 days ago

    Now can they turn off that “Are you here for your app order pickup?” pre-roll followed by an actual person yelling “WHAT DO YOU WANT?!”

    • Psythik@lemmy.worldEnglish
      13·
      7 days ago

      I just ignore it and wait for the employee to say something. That way I’m not just barking an order at them before they’re ready to accept it, like Taco Bell corporate wants. That’s the real reason for that stupid pre-recorded prompt, to trick people into thinking that it’s a real person, so that they respond with “No thank you. Can I get uhh…”, instead of simply waiting for the employee to be ready.

      That’s some selfish sub-human shit, and I refuse to participate. I’m not a psychopath: I can wait an extra minute or two while the employee takes care of other business.

      • Pika@sh.itjust.worksEnglish
        4·
        7 days ago

        I do the same thing at mcdonalds. “Will you be using myrewards today?”. It doesn’t matter what you say it won’t help you get your order done any faster

  • Ulrich@feddit.orgEnglish
    17·
    6 days ago

    How long is going to take these corporate morons to realize they’re being duped? Like, you could have tested this with a focus group and realized it wasn’t going to work in 5 minutes and saved yourself the trouble…

  • MudMan@fedia.io
    19·
    7 days ago

    I am very confused by this repot, as it seems to imply something different than what it’s saying and what it’s saying seems to be… nothing specific at all?

    So things are not going great, but that is not stopping Taco Bell from pushing forward with its AI embrace in one way or another. The fast food staple’s parent company, Yum Brands, announced a partnership with Nvidia earlier this year with the goal of improving the technology that powers its AI operations, including the order takers.

    Now I have cognitive dissonance from both the uncanny use of fastidiously grammatically correct but unnanutral sounding Spanish in the headline AND the headline being entirely mismatched with the article.

    Also, Gizmodo is still a thing? Holy shit. Would have lost money on that bet.

    EDIT: Oh, it turns out the mismatched headline seems to be because the article is straight up retyping a similar piece from WSJ. WSJ’s take is also light on a specific event they’re reporting, beyond an executive talking about a thing, but at least they bother clarifying to what extent there is a change of policy. Turns out Gizmodo is absolutely still a thing. I had forgotten the regurgitated reporting-on-reporting stuff.

  • FlashMobOfOne@lemmy.worldEnglish
    13·
    7 days ago

    I haven’t gone through a drive-through in three years, but McDonald’s tried this and it was atrocious. Every time I tried it it did not work and a human had to be pinged in.

  • HertzDentalBar@lemmy.blahaj.zoneEnglish
    10·
    7 days ago

    Same reason why having call centres to run drive throughs doesn’t work. It just feels wrong for people and if it fucks up you can’t just fix it like human drive through fuckups

  • kingthrillgore@lemmy.mlEnglish
    10·
    7 days ago

    Honestly, the drive thru speaker is on the brink of disappearing if mobile order continues at the pace its going. They’ll get rid of it for a QR code or NFC scanner.

    • clif@lemmy.worldEnglish
      18·
      7 days ago

      Me to all restaurants, stores, basically anybody : I’m not installing your fucking app.

      Edit: I realize I’m abnormal and most people are fine with it, but I’m not okay with it and I won’t do it

    • snooggums@lemmy.worldEnglish
      11·
      7 days ago

      I doubt mobile orders will continue to grow as people still wait at the drive through because ordering while driving isn’t safe or practical. A big part of the convenience is just being able to stop by without a lot of preplanning.

    • Barbecue Cowboy@lemmy.dbzer0.comEnglish
      4·
      7 days ago

      Seconded, mine got rid of actual in store ordering and replaced it with kiosks that are basically just a giant interface for the mobile app years ago. I’ve heard most of their drive through orders are from mobile orders too now, but that is purely anecdotal just from chatting with the guy at the drive through window while I was waiting after placing a mobile order in the parking lot.

      • LordCrom@lemmy.worldEnglish
        4·
        7 days ago

        I refuse to use those stupid self order kiosks. I went to the drive thru Instead and refused to pull up there so they could deliver my food while artificially keeping the drive thru time per customer statistic low.