Honestly, the drive thru speaker is on the brink of disappearing if mobile order continues at the pace its going. They’ll get rid of it for a QR code or NFC scanner.
I doubt mobile orders will continue to grow as people still wait at the drive through because ordering while driving isn’t safe or practical. A big part of the convenience is just being able to stop by without a lot of preplanning.
Seconded, mine got rid of actual in store ordering and replaced it with kiosks that are basically just a giant interface for the mobile app years ago. I’ve heard most of their drive through orders are from mobile orders too now, but that is purely anecdotal just from chatting with the guy at the drive through window while I was waiting after placing a mobile order in the parking lot.
I refuse to use those stupid self order kiosks. I went to the drive thru Instead and refused to pull up there so they could deliver my food while artificially keeping the drive thru time per customer statistic low.
Honestly, the drive thru speaker is on the brink of disappearing if mobile order continues at the pace its going. They’ll get rid of it for a QR code or NFC scanner.
Me to all restaurants, stores, basically anybody : I’m not installing your fucking app.
Edit: I realize I’m abnormal and most people are fine with it, but I’m not okay with it and I won’t do it
Same friend.
I doubt mobile orders will continue to grow as people still wait at the drive through because ordering while driving isn’t safe or practical. A big part of the convenience is just being able to stop by without a lot of preplanning.
Seconded, mine got rid of actual in store ordering and replaced it with kiosks that are basically just a giant interface for the mobile app years ago. I’ve heard most of their drive through orders are from mobile orders too now, but that is purely anecdotal just from chatting with the guy at the drive through window while I was waiting after placing a mobile order in the parking lot.
I refuse to use those stupid self order kiosks. I went to the drive thru Instead and refused to pull up there so they could deliver my food while artificially keeping the drive thru time per customer statistic low.
In bird-people culture, that is considered a dick move.