bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 3 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 3 days ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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3 days ago
AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.

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