A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
Well he’s certainly mobile.
The funny part is The Hertz was in Indiana I am in NY and they tracked the car to Florida. My name is so common there are 24 of us in the local medical systems in a very small city. I have to use my middle initial, and Jr to be found immediately, and I am not related at all to the other 23. I hope they called 5000 of us. 😂
Sorry to hear that John Doe.
Correction… John D. Doe Jr