Honestly I prefer a good stumper, usually. If it’s some bullshit that Microsoft did, then we’re both going to be sad. But if it’s an interesting problem and I can (mostly) figure it out, that’s way better then fixing the same thing over and over and over and over again.
Same, they’re like puzzles.
Not directly relevant, but this reminded me of the joke that debugging is like a murder mystery where the programmer is the detective, the murderer and the victim.
Not pictured, the 15 prior tickets where it was in fact a simple fix.
They refused to turn it off and on again. Typical.
Computer uptime: 156 days
Don’t worry, tomorrow’s ticket will be “It was doing it every time before you got here”
My department at work has made what I’m just now naming A Deal With The Penguin.
We pretty much don’t get IT support, but it’s because we can run Linux!
Things like broken hardware or locked out M360-AD accounts are another matter of course. But come to think of it, the front desk admin ordered me a replacement part once, and we have a dedicated website for resetting and changing your password. So other than initial onboarding years ago I don’t think I’ve used them at all. lol.
So you are proud of not understanding the tools you need to use day to day. Good thing you aren’t a woodworker or a welder, I guess?
Welder: normal electricity goes in, furious electricity comes out. There must be something truly annoying inside that box.
To be fair, the welder needs to know a thing or two about the metals being annoyed.