As a ServiceNow dev/admin, I support this opinion so hard.

I was a vocal hater of Jira till I switched to a company that rolled their own ticketing system. Now I love Jira.

I were unfortunate enough to get an assignment about sending messages to ServiceNow through a REST interface. The company had a team that managed ServiceNow, so I set up a meeting with one of the people there to get read access to the test environment so I could confirm that it worked. The person invited, then invited a coworker who in turn invited the manager of their department. During the meeting we got established how little they wanted my team to do anything that could affect the system due to how easy it was to make mistakes that took weeks or months to fix, how complicated it was and how many years it took to be proficient in. The whole thing was basically a lecture on how unequiped our team was to manage their system and how they didn’t want us to break it with changes we weren’t planning on making anyway. It took a few meetings after that to get credentials and when I got them I got admin access for some reason. That experience left me wondering why ServiceNow was even being used as it sounded like a liability more than anything else.

I don’t mind Jira that much.

I would take literally anything above Service Now.

On a 4k monitor you can still only get about 80 characters of monospaced font per line, because of the “negative space” fetish UX designers have.

Something dead simple like posting a stack trace, and then having someone able to, you know, read it… It’s just not something teams really does well.

I can understand how the tooling probably does a ton of stuff that corporate users want (integrating with calendars, tons of access controls for spaces for important people to talk, etc) but for a dev working primarily with a handful of other devs and qas, there is a feature set mismatch. I can’t begin to tell you how badly I don’t give a shit about 99% of its features.

Literally every week I encounter new bugs, it gets worse and worse. Many very basic features (like inline code with back ticks) just stopped working months ago and don’t work anymore. Scrolling in some channels is completely broken, jumping around wildly. Sometimes messages just don’t get sent (both on Android & Web). Sometimes calls work perfectly all day, then the next call just randomly changes audio device settings and I have to find what’s wrong again. Sometimes the video stream of a shared screen just doesn’t work, or stops working when switching to the small pop-up window while looking at chats, so the other person has to re-share. Sometimes the “available” state is just broken and keeps getting set to “away”. The search just doesn’t find many things, even when searching with fairly exact parameters.

It’s a daily source of frustration & literally gets worse by the week. I can’t remember a program that’s made me angry as much as Teams has.

I prefer the way Slack groups threaded conversations within a channel. Teams channels are clunky enough that we just end up using group chats instead.

Teams is trash, I have to use it with certain clients, slack for everything else. Literally everything it does is like a wish.com fail version of slack. Like if you ordered slack on temu.

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I don’t care what M$ says, Azure DevOps is being left for dead. As someone who worked on the System Center space for years, I know the signs of a product they want to kill but can’t. I’m convinced the only reason it is still around is because some internal teams haven’t moved to GitHub yet.